Customer Spotlight: VCU Health Overcomes Interoperability Challenges On Way to eCQM Success

Like most providers, the Virginia Commonwealth University Health System (VCUHS) in Richmond, Virginia experienced a lot of pressure and uncertainty in preparing for its first mandatory Electronic Clinical Quality Measure (eCQM) submissions. Unlike most, VCUHS also felt frustration due to two previous unsuccessful attempts at eCQM implementations.

VCUHS was an early adopter of electronic health records and first attempted eCQM implementation in 2012 with help from its quality reporting vendor, using the vendor’s reporting software. In that project, the health system and vendor together were unable to extract the data necessary for eCQMs from VCUHS’ systems. In an attempt to solve that problem, VCUHS contracted with its EHR provider. While strides were made in data abstraction, this effort was not a full success…

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Erin Heilman
eheilman@medisolv.com


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