AI + Automation
PRO-PM Plus
Take the manual work out of PRO-PM patient follow-up.
PRO-PM Plus brings AI-powered voice and SMS outreach to your PRO-PM workflow, automatically reaching eligible patients, capturing their responses, and documenting results for reporting and CMS submission.
Built to support your PRO-PM strategy as CMS requirements evolve, so you can automate today’s workflows and be ready for what comes next.
The Problem
PRO-PMs are growing. Your manual workload doesn't have to.
Every new patient-reported measure brings another population to identify, another outreach window to manage, and another set of responses to collect and document.
PRO-PM Plus gives your team a scalable way to automate that work, without building a separate survey process, adding another patient app, or standing up a new EHR integration.
Starting with Information Transfer PRO-PM, PRO-PM Plus automates post-procedure patient outreach through AI-powered voice and SMS, with additional PRO-PM workflows designed to follow as CMS requirements expand.
THE AUTOMATION
Let AI handle the patient follow-up.
AI-powered voice and SMS contact eligible patients within the required survey window and capture their responses automatically. Results flow directly into the measure workflow, eliminating the manual chase between patient outreach and documentation.
Step 1
Identify eligible patients
Daily flat-file uploads calculate your Initial Patient Population, with no EHR integration required.
Step 2
Reach them automatically
AI voice and SMS contact eligible patients within the required window, with no app to download.
Step 3
Capture patient responses
Responses flow straight into measure worksheets, cutting manual data entry, transcription risk, and review burden.
Step 4
Document the results
Top-box scores are calculated at patient and aggregate levels, with domain-level insight across all three domains.
Step 5
Prepare for submission
Submission support with a complete patient-level audit trail, and confidentiality maintained throughout.
The Payoff
Less chasing. Less manual work. More control.
Automated patient outreach
AI voice and SMS handle routine follow-up within required survey windows.
Launch fast, with less IT lift
Add automation without standing up another survey platform, patient app, or EHR integration.
Automated documentation
Responses flow directly into the appropriate measure workflow without manual transcription.
Visibility into every patient
See completions, opt-outs, invalid numbers, and patients who may need additional attention.
Traceable and confidential
Patient-level outreach logs support review and submission, with confidentiality maintained.
Submission included
Measure calculation, denominator tracking, and CMS-ready output. The full loop, closed.
Supported today
About Information Transfer PRO-PM.
A 9-item patient survey on how clearly outpatient facilities communicate recovery instructions, across three domains.
THE REQUIREMENTS
2-7 days
post-procedure send window
65 days
to complete each survey
300 minimum
completed surveys required
Confidential
responses kept private
Built for what CMS adds next.
PRO-PM Plus isn't built around a single measure. It's designed as a scalable automation layer for Medisolv's PRO-PM workflows. As CMS expands the use of patient-reported outcome measures, PRO-PM Plus is designed to grow with additional measures, outreach capabilities, and workflows, helping your organization automate what's required today without starting over tomorrow.
See PRO-PM Plus in action.
SubmissionsPlus®
We provide you SubmissionsPlus® which means we handle submissions on behalf of every client including troubleshooting error resolution and audit support.
Effortless Data Connection
We make EHR data extraction and aggregation easy for your organization, so you don't have to pay another organization to extract your data.
Free Quality Education
We provide free quality educational content to all because we believe our quality leaders are the ones who will improve the quality of patient care, but they need our support navigating ever-changing regulations.